Return policy

Every piece is handcrafted after your order comes in, so we're unable to accept returns for a change of mind. If something isn't right with the piece you received, we want to hear about it and make it right.

If your piece arrives damaged or has a defect in the workmanship, please contact us within 7 days of delivery with a few photos. We'll repair it, replace it, or refund it — whichever works best for you.

If we shipped you the wrong piece, let us know right away. We'll cover the return shipping and get the correct piece out to you as quickly as we can.

Custom and personalized pieces are made just for you, so they can't be returned unless they arrive damaged or we made a mistake. If something isn't right, tell us — we'll make it right.

Email us at irwincreations@gmail.com with your order number and a short description of the issue, along with photos if the piece arrived damaged. We'll reply with next steps and a shipping label when the return is our responsibility.

Once your piece is back with us and we've confirmed the issue, we'll refund your order total to the original payment method. Refunds usually appear within 5–7 business days, depending on your bank.

We refund shipping charges when the return is the result of our error. For other returns, the original shipping cost isn't refunded.